Terms & Conditions

Acceptance of the Terms

By registering an account with Cobourg Bingo, you agree to be bound by these Terms and Conditions. Please read them carefully before creating your account.

Eligibility Requirements

To use our services, you must:

• Be at least 18 years old (or the age specified in applicable laws) and provide proof of age as required.
• Reside within North America, specifically Canada or the United States.
• Have a valid government-issued identification card.
• Comply with these Terms and Conditions.

Minimum Age Requirements

All players must be at least 18 years old to participate. You may be asked to prove your age before accessing our services.

Geographic Restrictions

Our services are available only to individuals within Canada or the United States. Entry is restricted to persons outside North America without valid visitor documentation, and self-excluded individuals from Ontario's gaming network are barred.

Account Registration Rules

1. One account per person

   You may register one account for personal use.

2. Accurate information

   Provide accurate identification and contact details when registering your account.

3. Responsible registration

   We reserve the right to close or restrict access to accounts that we suspect are not used responsibly.

Identity Verification and KYC (Know Your Customer)

To verify your identity, you will be asked to provide a government-issued photo ID. This information is kept confidential and in accordance with applicable laws.

Account Accuracy Obligations

Keep your account details up-to-date. If you experience any issues or require assistance, please contact our support team.

Account Security Responsibilities

You are responsible for:

• Maintaining the confidentiality of your login credentials.
• Choosing strong passwords that meet our security guidelines (e.g., minimum 8 characters, including numbers and special characters).
• Ensuring access to your account is only through authorized devices.

Login Credentials and Password Protection

1. Unique passwords

   Create unique, non-reusable passwords for all accounts, including email and social media.

2. Change periodically

   Update your password regularly (at least every 90 days).

Restricted Behavior and Prohibited Activities

We prohibit:

• Multi-accounting or creating multiple accounts to gain unfair advantages
• Sharing login credentials with others
• Any form of manipulation or interference in the gaming systems, including hacking attempts
• Using software or devices designed to cheat our games (including bots and automated programs)

Bonus and Promotion Rules

1. Offer terms

   Each bonus/promotion will have specific terms attached.

2. Use conditions

   Bonuses may only be used for specified types of play and cannot be withdrawn as cash.

Wagering and Gameplay Conditions

1. Minimum bets

   The minimum bet to participate in a game is as stated on the relevant promotional materials or displayed on-screen.

2. Gaming systems

   Our games operate with Random Number Generators (RNGs) certified by third-party auditors, ensuring fair play.

Bonus Abuse Prevention

1. Minimum wagering requirements

   Certain promotions require you to meet a minimum number of wagers before withdrawing bonus winnings.

2. Non-claimable deposits

   Some games may have non-withdrawable funds that cannot be claimed as real cash withdrawals.

Deposits and Withdrawals

We support the following payment methods for deposit and withdrawal purposes:

• Credit/Debit cards (Mastercard, Visa)
• Online banking transfers (Interac e-transfer)

When requesting a withdrawal, ensure you provide required proof of identity to facilitate processing. Please note that certain amounts or wins may require manual review by our compliance team.

Verification Before Withdrawals

We reserve the right to request verification documents from customers before proceeding with withdrawals.

Processing and Review Procedures

All deposits are immediately available for play once confirmed by us. We process withdrawals within 24-72 hours after approval, depending on payment method and relevant laws or regulations that govern such transactions.

Responsible Gambling Expectations

We strive to promote responsible gaming practices:

• Self-exclusion: You may contact our support team to self-exclude from participating in gaming activities for a specified period.
• Cooling-off periods: In cases of extended use, we can provide temporary suspensions (1-30 days) or permanent exclusions upon request.

Game Fairness and RNG Systems

Our games operate using certified RNGs that have undergone rigorous testing and auditing to ensure fairness. We reserve the right to investigate any suspicions of foul play or manipulation in our gaming systems.

Technical Interruptions or Voided Gameplay

In case of unforeseen technical difficulties, game interruptions, or system crashes during gameplay:

• The session may be declared void.
• Any winnings will not be credited if the player cannot prove their bets were placed prior to the issue occurring.
• We reserve the right to cancel any affected sessions and redistribute prizes fairly.

Suspension or Closure of Accounts

1. Terms infringement

   If you are found to have breached our terms (e.g., multi-accounting, hacking attempts), we may suspend or close your account without notice.

2. Regulatory compliance

   Compliance with regulatory requirements is essential; failure to do so may result in suspension/closure.

Intellectual Property and Platform Ownership

Our platform's software, content, graphics, logos, images, audio files, database design, structure, selection of data included and any other materials belong to Cobourg Bingo or our third-party suppliers. You agree not to use these for commercial purposes without permission from us.

Limitation of Liability

We are responsible only up to the amount that we have directly received in deposits or winnings from you and do not assume liability beyond this limit, excluding cases where liability cannot be limited by law (such as consumer protection).

Modification of Terms

Cobourg Bingo may modify these terms at any time. We will notify registered users of substantial changes. Please check our website regularly for the most up-to-date version.

Contact or Support Guidance

For help with your account, issues, or concerns regarding our services:

1. Email support

   Please contact our team directly for assistance.

2. Visit the facility

   Visit the facility in person during operating hours.

Please refer to our "Responsible Gaming" section for support resources related to problem gambling, self-exclusion, and other issues that may affect you or your friends/family members.